San Carlos Auto Repair

Call Us: (650) 595-2277
Mon - Fri: 7:30 AM - 5:00 PM | Sat: 7:30 AM - 2:00 PM

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+JAPANESE AUTO REPAIR, INC.
5
yelp
A+ Japanese Auto Repair, Inc.

AAA towed my car here when my starter of my car stopped working - the office was pretty empty and they were receptive to taking another car in the middle of a work day lol, which was very nice of him. I dealt with Louis, who is the most enthusiastic mechanic I've ever met. He was super personable and friendly, and really adamant about getting my car taken care of. I gave him a bit of my own troubleshooting and he was able to figure that I was in the right ball park. He was able to order the part, and get it installed all in a days work. HE also ubered me home and back to the shop while they were working! How awesome is that!! The ONLY reason I took off a star is price - while they are great, and he even gave me the AAA discount, it was still roughly double what I would figure the part + labor would cost at my old shop in the South Bay. I offered to get the part myself, since Autozone said they had it in stock - I know it was a subpar quality part, but I wasn't planning to keep the vehicle indefinitely, its already older. He quickly said that policy is that they actually don't work with parts that are not directly from the shop. Interesting policy; some places will take it if you've already purchased it. And in the effort to get my car back asap, I was willing to do that for him, since he hinted it might take longer than just a day to get it in. That said, I'd probably be back - he works on Japanese cars (duh) and my bf and I both have foreign cars - Loius is definitely knowledgable and I trust that he wont do extraneous work on my vehicle. I guess the cost of labor comes at that price :) He texts, he called a few days later to make sure everything was still running smoothly - I suck at calling and texting back, but hopefully he sees this! Thanks again for everything, Louis!

5
yelp
A+ Japanese Auto Repair, Inc.

Great service, informative and patient in explaining all details related to the car maintenance service. Would definitely come back.

5
yelp
A+ Japanese Auto Repair, Inc.

I just started going to A+ and thought I would wait until after a few experiences before giving them a review. I've now brought 3 cars there and have always dealt with Naeem. I wish I had discovered them long ago! Their level of explanation and what absolutely needs to be done and what can be deferred (my kids pay for their car's repairs so this is important) means they place a value on a long term relationship. Most importantly, they communicate which means they call when they say they will - I don't have to chase them down. That's important to me! Would highly recommend to anyone!

5
yelp
A+ Japanese Auto Repair, Inc.

Didn't bring my car in, just spoke to Louie, on the phone. I was impressed with their integrity, knowledge, and caring. I could not ask of any more from any business. You guys have a brand new, loyal customer.

5
yelp
A+ Japanese Auto Repair, Inc.

I could not be happier with the service they provided. I brought in my 2001 Toyota Avalon because it was having trouble starting and the headlights worked intermittently. Louie was wonderful to work with and explained everything they needed to do. The final bill was less then I expected and he even went over it line by line to explain how they reached the figure. On top of all of that they called an Uber for me to both take me home after I dropped my car off, and pick me up to bring me back. They are honest, and are not just about a quick fix that will keep you coming back.

5
yelp
A+ Japanese Auto Repair, Inc.

Great service. Justin was very polite and explained what needs to be repaired. Even provided a complimentary Uber ride.

5
yelp
A+ Japanese Auto Repair, Inc.

All I can saw is EXCELLENT! In my many years of car ownership and living in multiple location in the U.S., I have never been so impressed at the level of service and attention to detail. Justin was absolutely FANTASTIC! Whoever owns this place, give them ALL a raise. I will bring my car here for everything!! This should be the model for all mechanic shops!

5
yelp
A+ Japanese Auto Repair, Inc.

They are called A+ for a reason. The reason is the customer service that is provided to anyone that walks in their door! Justin, Donna, and Naeem, treated me and my 5 year old son more like family members than just your average first time auto repair client. Bringing my car in for a door lock repair during the week of Thanksgiving sounds like it would have been a miserable experience. The part my car needed had to be ordered from the dealership. Since it was a holiday week, there was a shipping delay. This was not Japanese Auto Repair's fault. Justin still called with daily updates for me. When the part did arrive the dealership sent a right side part when my car was requiring a left side (driver side) part. Justin was genuinely more concerned and upset about this than I was. He called the dealership and did all the hard work for me to make it right. There was no additional cost to me, and I was fully informed step by step what was going on with my car. Start to finish, I never had to wonder. Peace of mind is hard to come by these days. That is what I was given by A+ Japanese Auto Repair. The entire 2 weeks while my car was being worked on and taken care of, I had a loaner from A+ to get around. I was quoted a price at the beginning, and that was what I paid. Nothing was changed or added onto my bill. The car is fixed and there has not been any problems since. This place should be the "norm" for customer service. They certainly are the exception! You just can not find courteous, quality, professional, friendly, outstanding service like this from any other place around. My 5 year old son wants to go back just to visit with Donna and Justin. Thank You does not quite do the job when expressing our gratitude for the above and beyond service we received with you guys! We will 100% be returning clients!

5
yelp
A+ Japanese Auto Repair, Inc.

Excellent work and great customer service!! Wouldn't take my vehicle anywhere else. Naem is an excellent service advisor!

5
GooglePlus
A+ Japanese Auto Repair, Inc.

Great shop that does it all! Talk to Justin, he's the man! Explains everything in detail and always lets you know what needs to be done now and what can wait. VERY trustworthy!